PRIVACY POLICY

1. Collection of Personal Data

We may collect your personal data in several ways, including but not limited to:

• When you fill out forms on our website (e.g., appointment booking forms).
• When you contact us via phone, email, or social media platforms.
• During your visits to our clinic for consultations, treatments, or services.

The types of personal data we may collect include:

• Name
• Contact information (phone number, email address, address)
• Identification details (NRIC, passport number)
• Medical history and dental records
• Payment details

2. Purpose of Collecting Personal Data

Your personal data will be used for the following purposes:

• To provide dental treatments and services.
• To communicate with you regarding appointments, treatment plans, or updates.
• To process payments and insurance claims.
• For internal record-keeping, reporting, and auditing.
• To improve our services and website performance.
• To comply with legal and regulatory obligations.

3. Disclosure of Personal Data

We do not sell or trade your personal information to third parties. However, we may share your data with:

• Third-party service providers (e.g., payment processors, insurance companies) who assist us in delivering services.
• Regulatory authorities, government bodies, or law enforcement if required by law.
• Our business partners or affiliates for legitimate business purposes, provided that confidentiality is maintained.

4. Data Security

We take the protection of your personal data seriously and implement appropriate physical, electronic, and administrative security measures to prevent unauthorized access, disclosure, or alteration of your information. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience. These tools help us analyze website traffic, remember your preferences, and improve our services. By using our website, you agree to the use of cookies. You may disable cookies in your browser settings, but this may affect certain functionalities of the website.

6. Third-Party Websites

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies before providing your personal information.

7. Your Rights

Under the PDPA, you have the following rights:

• Access: You may request access to your personal data held by us.
• Correction: You may request to update or correct inaccurate personal data.
• Withdraw Consent: You may withdraw your consent for us to process your personal data at any time, but this may affect our ability to provide services to you.
• Limit Processing: You may request to limit the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us using the details provided below.

8. Retention of Personal Data

We retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory requirements. Once your personal data is no longer required, we will securely delete or anonymize it.

9. Updates to the Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in the law, our practices, or our services. Any updates will be posted on this page, and your continued use of our website or services after such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

G32 Dental

Address: 30, Jalan 27/70a, Desa Sri Hartamas, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Phone: 011-2138 4839
Email: g32dental.srihartamas@gmail.com